FAQ – Your Frequently Asked Questions

Frequently Asked Questions – Your questions about ordering, payment and delivery

FAQ - Your Frequently Asked Questions

You can pay for your order on our online shop:

  • By bank card (fast and secure payment)
  • By Apple Pay or Google Pay
  • By American Express.
  • By Bancontact, Mobile Pay, iDeal
  • By bank transfer (longer processing time)

You choose the payment method when you complete your order. Payments by bank transfer or cheque may take longer to process.

Yes, our website uses a secure payment system that meets the latest security standards. We never have access to your bank details or card numbers.

Home delivery with Chronopost or UPS in France, Europe and some other countries - Delivery information

Delivery to a Chronopost collection point (up to 12 bottles)

Pallet delivery (minimum order of 42 bottles)

View delivery charges: Delivery information .

  • In France, home delivery is free for wine orders over €300 (incl. VAT).

See delivery costs: Delivery information.

  • Chronopost or UPS home delivery: 24 to 48 hours
  • Chronopost Relay Point: 24 to 48 hours
  • Pallet: 3 to 5 days

Saturday delivery is available with Chronopost. Contact us before ordering to confirm this option: contact@lesvinsdecarole.com or 06 02 15 96 99.

Yes! Earn €0.50 for every €10 spent. Points can be converted into discount vouchers, valid for 12 months. Programme details .

Select the wines you wish to give, enter the recipient's address, and add a personalized message. No invoice will be included in the package.

Contact us quickly by email at contact@lesvinsdecarole.com or by phone at 06 85 85 62 84. We will follow your case closely.

The parcel will be delivered to a collection point or post office. A delivery notice and a message (SMS/email) will inform you of the collection procedure.

Refuse the package and note your reservations on the delivery slip. Contact us with photos and your order number. We will reship at our expense.

Send us an email with your order number, a photo of the package, and a list of the missing wines. We will quickly rectify the situation.

You will immediately receive a summary by email after your order has been validated.

You will receive an email with a tracking link (Chronopost or UPS) as soon as your order is dispatched.

Yes, please contact us promptly via the contact form if you wish to modify or cancel after payment.

Send us your presentation to contact@lesvinsdecarole.com . We will carefully consider each proposal.

Do you have any other questions?

Can't find the information you're looking for? Do you need additional help?

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